Included with your maintenance subscription at no additional cost, SharpeSoft support technicians are available 24 hours per day, 7 days per week, 365 days per year via phone, email, and/or online meeting.
If your hard drive has crashed and you need help restoring your database or if you just have a simple question about how to use the software, SharpeSoft is committed to providing you with unmatched support.
Your SharpeSoft account manager will coordinate the personalized implementation of your system between your team and ours to get you up and running in no time!
SharpeSoft will assist you with installing the software, gathering your information for the initial database configuration, and training your personnel for the fastest and smoothest possible system deployment.
SharpeSoft offers a wide range of training options, including online, on-site, or in-person at our Northern California facility.
We provide standard beginner's training or we can customize one or several advanced sessions to meet the special needs of experienced users.
SharpeSoft can also provide consulting services beyond the scope of training and support. SharpeSoft consulting technicians will review your workflow, requirements, and existing system to make personalized recommendations based on your needs.
This can include review of system configuration, data tables, security settings, underutilized functionality, and general best practices.